Data Processing Policy

Helvete Crew, represented by Sergio Alejandro García, identified with citizenship card 1017205353 and domiciled in Medellín, hereinafter “the company”, undertakes to be responsible for the processing of personal data as provided in this policy.

By accepting this policy, the data subject agrees that the company, its strategic partners, subsidiaries, and affiliates may process their data to fulfill functions and obligations arising from commercial transactions carried out through e-commerce or in person at our physical locations. Additionally, the data will be used for statistical, marketing, and contact purposes, as well as for sending information, promotions, event notifications, and other communications, unless the data subject expressly or verbally indicates their wish to delete, rectify, or remove their data from our databases.

In the case of data or content shared and/or provided by the user to the website, the user grants Helvete High Crew® the non-exclusive, royalty-free and/or intellectual property right, perpetually, irrevocably and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.

The buyer is responsible for the truthfulness and accuracy of the data entered and/or provided on the site during the purchase process, as well as for the delivery conditions of the products. Consequently, any errors or inaccuracies in this data, especially in the address or shipping information for the purchased products, will be the buyer's sole responsibility, exonerating Helvete High Crew® from any claim arising from this circumstance or for products delivered to incorrect addresses due to the buyer's fault. Helvete High Crew® declares that it is not involved in the transaction processes carried out by financial and/or banking entities, nor in their validation. Therefore, and because it is not a financial and/or banking entity, it is not responsible for the rejection of transactions made by buyers, as the transaction process itself is the responsibility of each financial institution. All purchases made on this website will be subject to a data verification and validation process by the Helvete High Crew® team. For this reason, any transaction that does not meet the successful data validation parameters will be rejected for the buyer.

Below, we present the personal data processing policy that we have adopted, guaranteeing the rights of privacy, intimacy and good name, and based on the principles of legality, purpose, freedom, truthfulness, transparency, access, restricted circulation, security and confidentiality.

Purpose of the Personal Data Processing Policy

This policy aims to implement the provisions of Law 1581 of 2012 and other applicable regulations concerning databases containing personal data, explaining how we collect, store, manage, use, circulate and process the information provided to us by users through various means.

Company Interest

We are committed to safeguarding the privacy of personal information obtained through various means, taking the necessary measures to ensure the protection of our users' personal data.

Rights of the Holders

Data subjects have the right to access, rectify, cancel and oppose the processing of their personal data, and may exercise these rights by sending a request to the email address helvete.crew@gmail.com

Company Obligations

We will use the information exclusively to fulfill commercial and employment functions and obligations, as well as for statistical, marketing, contact and information sending purposes, unless the owner indicates otherwise.

Exceptions to the Authorization for the Processing of Personal Data

There are exceptions to the authorization for the processing of personal data, such as when required by a public or administrative entity in the exercise of its constitutional or legal functions, among other cases established by law.

Use of Cookies and Website Monitoring

Accessing the Helvete Crew website may involve the use of cookies and the monitoring of user activity in order to provide a better service. Users can refuse the use of cookies, although this may affect the website's functionality.

Transfer of Personal Data to Third Parties

The company may transfer users' personal data to third parties, with the prior consent of the owner or when required by competent authorities.

Rights of Personal Data Holders

Holders of personal data have the right to know, update, rectify and request the deletion of their data, as well as to file complaints with the competent authorities.

Procedure to Exercise Habeas Data Rights

Data subjects may exercise their rights by sending a communication to the address helvete.crew@gmail.com indicating their name, address, documents that prove their identity and the description of the data about which they wish to exercise their rights.

Modifications to the Personal Data Processing Policy

Data subjects may exercise their rights by sending a communication to the address helvete.crew@gmail.com indicating their name, address, documents that prove their identity and the description of the data about which they wish to exercise their rights.

Version: 1 – July 21, 2020